Urgent Advice

If you believe that you are with someone who is seriously ill or injured and their life is at risk please call or text 999.nhs 111 details

  • Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.
  • Text 999 using the Emergency SMS text service: Emergency SMS text service.pdf [pdf] 920KB
  • Call 111 when it's less urgent than 999.

Online  help

Other options in a non life-threatening emergency

If you or the person you are with does not need immediate medical attention, please consider other options before dialling 999 or 111.

  • self care at home
  • talking to a pharmacist
  • visiting or calling your GP
  • going to a local NHS walk-in centre 
  • attending an urgent care centre or minor injuries unit
  • making your own way to your local A&E department – arriving in an ambulance does not mean you will be seen any quicker
  • Call the Navigation Hub if you have made a referral
  • Contact your Care Co-ordinator /clinic if you are accessing Rise services.


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